Customer Relationship Management

Understanding and managing the relationship with your customers is the key to repeat business. A proper CRM environmnet should improve productivity, not hinder it. Most importantly, it should help you achieve a higher revenue stream by helping you keep track of communications with customers and give you metrics as to which customers are your most valuable. A CRM solution is not a one size fits all scenario. Strongback has expertise in Lotus Domino solutions such as Relavis, Maxima, as custom designed solutions for small and medium sized businesses. We also have experience with SaaS solutions such as SalesForce.com, and SugarCRM.