Case Studies

Case Studies in Enterprise Craftsmanship

Our solutions are tailored to each client's specific needs, built on our thorough understanding of their business model and solid technological best practices. Having a solid working relationship with the client stakeholder is key to a successful implementation. We take pride in delivering quality, reliable solutions. The best marketing we have is word of mouth and repeat customers. Below you will find examples of our craftsmanship.

Our services are most commonly applied to the following types of clients.

  • Commercial corporations with outdated technologies with high governance and compliance costs, and a demand for near term return on investment.
  • Small business startups with limited capital but a with sharply focused business model.
  • Public sector organizations with limited human captial and an increasing need for constituent or citizen outreach.

Enterprise Modernization

The client has a very mature, but aging 3270 environment for their entry level customers, and subsequently was loosing market share to smaller competitors with rich web interfaces. The cost to replace the system was prohibitive and prior attempts resulted in new service tiers that provided a rich interface and handled 80% of the calls, but only accounted for 20% or less of the green screen functionality. This meant the client's customers still required host access software to be installed on CSR workstations for those call exceptions. It also meant that some customer service reps still had to be trained on the aging interface.

Enterprise Architecture

There were multiple integration points as several vendors were working on different technologies such as point of sales systems, database systems, and messaging systems. The client needed a site that was scalable in the near term and could be gradually upgraded to future Java EE environments such as a portal environment. They had very specific requirements for the web site look and feel, and need a robust data management solution to grow with their business. The site needed to be very secure and scalable.

IT Governance and Compliance

Due to nature of the client's customers (banks, government agencies, nuclear power companies), they have varying requirements to retain email communication. Therefore they needed a solid archiving policy that they could enforce and a solution to abide by those policies. They were currently using Lotus Notes and Domino for their environment and as such needed a compatible solution.